Duke Sys

Contract #DIR-TSO-3624

Focused on providing top quality products and services, DukeSys provides custom security, access control, networking, and voice and data solutions to our customers.  Our innovative suite of products and services allows organizations to enhance and protect their operations.  Whatever your requirements, DukeSys has the experience, certifications and expertise to design and install the system you need.  Our dedicated and highly talented team will deliver comprehensive technologies and services to your organization.  DukeSys demonstrates an unrivaled commitment to exceeding our clients’ expectations.  Our philosophy is simple – “If you’re not satisfied, then we’re not finished!”

DIR

The Texas Department of Information Resources is a cooperative purchasing contract that provides substantial pricing discounts for Texas public entities. Eligible customers are all governmental entities located in Texas, including state agencies, universities, and all political subdivisions--such as cities, counties and public schools.

 

Designated Order Fulfiller

Jen Manford

19511 Wied Rd. Ste. C

Spring, TX  77388

281.350.6800 (office)

832.444.0447 (cell)

jmanford@dukesys.com

Ordering Information

DukeSys has trained sales representatives and technicians to help you with any project. Please contact our office 281.350.6800 or email us at sales@dukesys.com to obtain pricing, receive quotes, or order product.

Products & Services Available:

Installation of Security & Surveillance Equipment

Service of Security & Surveillance Equipment

Warranty Information

Duke Communications LLC dba DukeSys is a reseller and integrator of products, not a manufacturer.  The warranties for each product vary based on the warranty policy of each manufacturer.  DukeSys will provide our customers products (and accessories, including mounting parts and power supply) free from defects in materials and workmanship, and in good, working condition for the pre-established warranty time frame.  If an issue arises during the warranty period, DukeSys will work with the manufacturer to have the equipment repaired or replaced.

Any of the following events shall cause the warranty to become void: 1. If the serial number is altered, defaced or removed 2. If the product is returned without all of its original components 3. If any damage or defect, cosmetic or otherwise, occurs and is caused by abuse, misuse, neglect 4. If there is unauthorized maintenance or repair of the product.

All labor is warrantied for one (1) year.  Extended warranties and maintenance agreements may be purchased at an additional cost.

Return Policy

  • Authorization from DukeSys is required for all returns.  Please contact our office to request return authorization.  

  • All returns must be requested within 30 days of receipt of product for credit or refund.  After 30 days, DukeSys will only accept returns for warranty repair/replacement.

  • All returned items should be undamaged, in original packaging, and including all documentation, components, and accessories.

  • Special order products may only be returned upon approval by the manufacturer.

  • All returns are subject to a minimum 15% restocking fee.

  • Customer is responsible for properly packaging the equipment for shipment or pick up.  DukeSys is not responsible for any damage caused by improper packaging.

 

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